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  Frequently Asked Questions

REGARDING PLACING AN ORDER:

Q:  How do I order from Eastern Off Price?
A:  You may place an order directly on our site simply by using the shopping cart feature and clicking on the 'Add to cart' button next to the item you want. You can also contact us by phone at 800-526-0793. A sales person will assist you in purchasing. Also, you may fax orders to 973-386-9218.

Q:  Do you send samples?
A:  Due to very rapid inventory turnover, we may be sold out of an item before any samples arrive. Therefore we do not send out samples.

Q:  Do you have a catalog?
A:  Yes!, we have been in the catalog business for 53 years. Our website is a duplication of our catalog allowing us to offer very rapid updates of our product line as well as in season and out of season product at all times. If you have our catalog, click the search button and enter the style number for more complete product information. To request our catalog or to be put on our mailing list, call, fax or e-mail our customer service department.

Q:  What if I don't like what I receive?
A:  As with our catalog orders, call within 5 days of receipt for a return authorization for any item you are unhappy with.

Q:  How can I check on my order?
A:  You can check on your order by calling 973-386-1000 and asking for web site customer service. Please wait at least 24 hrs. after ordering to allow for availability of status information.

Q:  How can I change my order once it's been placed?
A:  Call us as quickly as possible and ask for web site customer service. Please tell us the CONTROL NUMBER or purchase order number from your acknowlegement. If your order has shipped, then a change would be impossible.

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REGARDING NEW STORE OPENINGS:

Q:  I am new to business can you help me get started?
A:  
Of course we can, the nature of our business allows us to get any size retail location up and running at a minimal cost of inventory. For years, we've supplied store opening services with their inventory needs. Here's what we offer: The very best competitive prices to all accounts, large & small. A tremendous assortement of basic and styled merchandise Specials, Fax promos, E-mails bulletins on off-price merchandise Fast in season delivery, 3-5 working days.

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REGARDING MERCHANDISE SELECTION:

Q:  What is a closeout?
A:  When a manufacturer produces too much of an item and doesn't sell all of it, or doesn't deliver product on time, they are forced to sell it at a greatly reduced price to make room for their new styles. These bargains are referred to as closeouts. Closeouts have become the lifeblood of the current consumer driven economy. Eastern Off Price has spent the last 53 years in business becoming specialists in the closeout marketplace.

Q:  How do I find out about new product?
A:  We receive new merchandise in our warehouse on a daily basis, and within 24 hours it's on our web site. Bookmark or add our site to your personal favorites, log on and by clicking the "new products" button you will be linked to all the new product arrivals posted within the last 21 days. Also sign up for our E-mail notification program and we will automatically send new information right to your mailbox. You can also contact our order department at 800-526-0793 for the latest information on all new items.

Q:  Why do some brand labels have a line marked through them? Are they irregular?
A:  Eastern Off Price does not offer irregular merchandise unless it is clearly marked as such in our description. The red or black line that sometimes appears on certain labels is the manufacturers way of designating the item as a closeout. It also is intended to prevent a retail customer from returning the item for full retail price to the store where it was originally sold. It should not be assumed that the item is irregular unless it is clearly indicated in our description.

Q:  What is a "cut label garment"?
A:  Manufacturers that make private label garments for very public, very high profile brands are sometimes required to remove the brand label entirely before selling the garment to us. A second label with size and washing instructions will always remain on the garment. These items are clearly identified as "cut label" on our web site and are always first quality unless noted. Cut label is a merchandising staple for many off price retailers.

Q:  I have a small store. Do I have to order items in the 12pc, 24pc or36pc packs as listed or may I order smaller quantities?
A:  Selling in prepack keeps our warehouse clean of odds & ends and allows us to turn product quicker which, in turn, enables us to provide more selection to our customers. Selling less than a prepack doesn't provide our customer with enough selection and lowers our efficiency. On occasion we can break a prepack for a price surchage but most customers prefer the lowest possible cost. Call customer service at 800-526-0793 for more information. Only prepacks can be ordered from our web site.

Q:  Why does Eastern sell merchandise only in pre-pack assortments? I'd rather pick my own colors and sizes.
A:  We sell in pre-packs in order to provide the retailer with the highest level of consistency in our product. Our goal is to enable you to 'waterfall' consistent colors and sizes wherever possible, and to have the first pack of a particular item look the same as the last pack. Picking your own preference of colors and sizes is what manufacturers allow you to do, but of course they'll charge you 60 - 80% more per item.

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ABOUT SHIPPING:

Q:  What does FOB mean?
A:  F.O.B. is the location where a shipment originates. All merchandise from Eastern Off Price is F.O.B. East Hanover, NJ and freight charges are the responsibility of you the customer.

Q:  How soon will my order be shipped?
A:  If you're a new account requesting COD cashiers check, your order should ship within 2-3 business days from the time you placed it. Then, depending on your location, UPS/Fedex Ground can take an additional 1 to 5 business days to deliver. (Please note that UPS/Fedex will not accept cash.) If you are a new account requesting terms that require credit checks and follow-up, the shipping time can vary from 2 to 10 days depending on how your references respond to our Factors inquiries. If you are an established Eastern account and shipping under your existing terms, your order should ship within 2-3 business days. If you are prepaying your order, please send certified funds, money order or cashiers check and your order will ship within 2-3 business days. Prepayment by any other means may delay your order up to 10 business days.

Q:  What is a factor and why should I respond to their letters?
A:  A factor is a 3rd party, usually a bank or other financial instituition that purchases accounts receivable and is responsible for collecting payments from customers. Factors are responsible for granting customers credit lines.

Q:  I was out of my store and I think UPS/Fedex Ground might have returned my order to you. Will you re-ship the order?
A:  UPS/Fedex drivers are required to make 3 delivery attempts, known as 3 strikes and you're out. If you are not in on three attempts or do not try to pick-up a 'will call' shipment within 7 days they will return the shipment to us. In this case we would require full payment in advance before reshipping the product to your store and you may be required to prepay or leave a deposit on any future orders.

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REGARDING RETURNS:

Q:  What happens if the merchandise I order doesn't sell? Can I return it?
A:  We leave merchandising decisions up to you. It isn't possible for us to make guarantees to our customers as to what will and won't sell. If an item doesn't perform at all within a couple of weeks, we recommend a quick markdown and go on to the next item. Remember, your first markdown is your best markdown.

Q:  What do I do when something comes in damaged?
A:  We stand behind the merchandise we sell as 1st Quality unless noted as irregular in the description. In the event there is a problem with an item, just log-on to our site and click eiwkp@optonline.net, call 800-526-0793, or fax 973-386-9218 within 5 days of receipt, give us the details of your situation, the invoice and order number and one of our customer representatives will contact you shortly.

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REGARDING CREDIT:

Q:  I don't want to pay with a COD. How long does it take to apply for credit terms?
A:  We are factored, and rely on our Factor, Rosenthal & Rosenthal Factors of New York, NY for all credit approvals. If you have a sound Dun & Bradstreet credit report, a favorable financial statement, and reliable Factor references, our Factor can establish an account for you in about 1 week. If information is incomplete or your bank references do not respond promptly, the process can be severely delayed. We do recommend that first orders are shipped COD Certified Check for the fastest service.

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DEFINITIONS and TERMS:

Prepack - an assortment of merchandise with a pre-determined color, style, and size ratio, based upon the original way the merchandise was received by our warehouse. If we received 50% black, then our pre-pack will also contain 50% black.

Shipping charges - the normal cost incurred to ship the merchandise from our warehouse to your store. Most of our Internet orders are shipped via UPS/Fedex Ground, and a general estimate of freight costs is 6% of the orders total dollar value for continental US east of the Mississippi, 8% west of the Mississippi and 14% for AK, HI, and US trust territories via USPS. Our shipping department consolidates orders into as few boxes as possible to save on shipping charges.

COD cashiers check - This means guaranteed funds in the form of a bank cashiers check for the exact amount of the order, or a money order for the exact amount. (Note: A company check is not acceptable.)

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Show Name
City
Location
Dates
Booth Assignment
Days Before Magic
Off Price Specialist Show
Las Vegas
Sands Exhibition Center
Feb 16 to 20, 2003
Booths 533, 535, 537
2 days before Magic
Off Price Specialist Show
Las Vegas
Sands Exhibition Center
Aug 22 to 26, 2003
Booths to be assigned
3 days before Magic
Off Price Specialist Show
Las Vegas
Sands Exhibition Center
Feb 21 to 25, 2004
Booths to be assigned
2 days before Magic
Off Price Specialist Show
Las Vegas
Sands Exhibition Center
Aug 27 to 31, 2004
Booths to be assigned
3 days before Magic
Off Price Specialist Show
Las Vegas
Sands Exhibition Center
Feb 13 to 17, 2005
Booths to be assigned
2 days before Magic
Off Price Specialist Show
Las Vegas
Sands Exhibition Center
Aug 26 to 30, 2005
Booths to be assigned
3 days before Magic


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